*Do not leave any magnets stuck to the glass or this could cause permanent staining.*
The RIZE will be very shaken up from the shipping process but the particles will settle after a few hours and it will clear up (especially the colored versions).
Tips for making the RIZE looks its best (and helping the colors really stand out!). The key to this is light, the more the better. I like to place my RIZE by a window so the natural sunlight really makes the spikes and color stand out. Artificial lights also work great, but remember that in a poorly lit room you may not see the colors very well. Backlighting is great for making the spikes really stand out, especially with macro photography.
*Keep the handheld magnet away from the large base magnet or they may smash together very quickly causing damage*
Breaks or leaks?
If there are any signs of leaks then make sure not to touch the black liquid as it's very messy! The contents are non-toxic so they can be cleaned up with soap and water. Contact us
and we'll get you a new one.
The liquid isn't very clear?
The RIZE gets very shaken up during shipping, so if you let it sit for around 30 minutes (maybe up to an hour) it should clear right up as the small particles attract to the middle spike.
Mine has a bubble at the top?
This is necessary to keep the glass from breaking during shipping due to the extreme temps encountered.
The best way to clean the RIZE is with a lint-free towel that is slightly wet with water. Don't spray any chemicals on it as they may affect the glues or finishes used.
Feel free to leave me any feedback (positive or negative) about the RIZE that you think may help me improve the product by clicking CONTACT US below. I design and improve my products based on your feedback so every bit helps ;)
Thanks for purchasing and we hope you enjoy interacting with your RIZE!